Refund Policy

Courses, career tracks, professional programs, bundles and exams are digital content supplied immediately. Once your access has started, the purchase is final and non-refundable.

This applies even if you have not yet opened a lesson or sat the exam.

If you are a consumer in the EU or UK you normally have 14 days to withdraw from a distance purchase. For digital content that is supplied straight away, that right is lost once delivery begins, if you gave your express consent and acknowledged the loss of the right.

At checkout we ask you to confirm both. By ticking that box you request immediate access and agree that you lose your right of withdrawal as soon as access starts.

Membership fees already charged are not refunded, including for partly used billing periods. You can cancel at any time and keep access until the end of the period you have paid for. No further charge is made after you cancel.

We will fix or refund the order if: you were charged more than once for the same item by mistake; you were charged but never received access and we cannot restore it; or the content is materially different from what we described and we cannot correct it.

These situations are exceptions that protect you. They do not change the general no-refund rule for change of mind.

A failed exam is not a reason for a refund. One retake is included with every course. You are welcome to review the lessons before you try again.

Please contact us before disputing a charge with your bank. We usually solve genuine problems quickly. Write to support@skill-vane.online with your order number and we will reply as soon as we can.

Nothing on this page affects rights you have by law that cannot be excluded, for example if content is faulty or not as described.